At CERA, we often see landlords at their worst. Those brought to our attention are typically not landlords that are doing a great job, but those that are potentially violating the Human Rights Code. When we speak to them it is usually because they have (allegedly) discriminated against one of our clients. After 25 years of responding to discrimination complaints, CERA has developed a pretty one-sided view of the rental housing sector.
It’s nice, then, when we can get beyond our own prejudices.
Over the past few months, CERA staff and volunteers have been scanning ads in Kijiji and Craigslist to educate landlords whose ads indicate that they may be violating the Code (see “Kijiji – stop promoting housing discrimination“). We’ve been picking out ads that say things like, “looking for a professional single or couple,” “seeking mature, quiet individual,” “proof of employment required” or “no kids” and either calling or e-mailing the posters to educate them on the Code and its prohibitions against discrimination directed at families with children, young people, people receiving social assistance, etc.
When we started, we weren’t sure how this outreach would be greeted. Would the landlords hang up on us, yell at us to mind our own business, tell us that they can rent to whomever they want?
We’ve heard all of these things, though more often the landlords have been open to our calls. Most have said they didn’t realize their rental requirements or “preferences” were potentially discriminatory and have been quick to change their ads. Many have also wanted us to forward additional information on CERA and the Code. With most of the landlords, there appears to be a genuine interest in understanding the Code and how it applies to their rental property. And most haven’t been professional landlords (i.e. landlords that should “know better”) – they’re just people renting out apartments in their homes.
CERA counsels others not to generalize or make decisions based on assumptions. When it comes to landlords, it appears that we haven’t always followed our own advice.