CERA works with Ontario tenants who are facing human rights related barriers in rental housing. Our team engages with tenants as team members in creative problem-solving as we work to prevent homelessness and overcome discrimination. Our human rights in housing services are phone and email based. We do not accept walk-in clients or provide in-person intake however exceptions can be made if accommodation is required.
Our human rights services include assisting tenants who: 1) are facing human rights based discrimination when attempting to access housing, 2) are facing human rights based harassment, 3) require accommodations around a human rights ground such as disability, and 4) would like general information about the Ontario Human Rights Code and/or Tribunal. If you are not sure whether CERA can help, give us a call to discuss your service options. When CERA does not provide the services you are looking for, our staff will do our best to provide a meaningful referral to another organization that can help.
CERA’s intake line is open Monday to Friday and is closed on all statutory holidays. Our hours of operation are:
Monday: 9:30 a.m. – 5:00 p.m.
Tuesday: 9:30 a.m. – 5:00 p.m.
Wednesday: 9:30 a.m. – 7:00 p.m.
Thursday: 9:30 a.m. – 7:00 p.m.
Friday: 9:30 a.m. – 5:00 p.m.
CERA’s intake and case workers are not lawyers or paralegals and they are unable to provide callers with legal advice or legal representation at the tribunals. If you need legal advice, please contact a lawyer or your local Legal Aid Ontario community legal clinic.
CERA’s intake services are funded by the City of Toronto.
The following video was created for CERA by Rod Amador of Big Jump Productions.
Contact us: 416-944-0087 | 1-800-263-1139 | email@example.com
Click here to see some of our clients’ stories.
The Human Rights Code and Rental Housing (archived web seminar). Click here to view the seminar (Flash format), presented by John Fraser, CERA’s Program Director. You can also download a QuickTime/MP4 version(34 MB) (April 2011)
A Road to Home: Working with Homeless Immigrants and Refugees (archived web sminar). Click here to view the seminar (Flash format), presented by Carolina Gajardo of COSTI Immigrant Services. You can also download a QuickTime/MP4 version (35 MB) (April 2011)
CERA’s Submission to the Ontario Human Rights Commission on Human Rights in Rental Housing (2007) (with the Social Rights Advocacy Centre and the National Working Group on Women and Housing) DOC
Trying to Find a Place to Live? Discrimination – It’s Against the Law (2007) PDF
Young and Trying to Find a Place to Live? Discrimination is Against the Law (2008) PDF
New to Canada and Facing Discrimination? (2009) PDF
Ontario’s Human Rights Code, Disability and the Duty to Accommodate: A Guide for Housing Workers and Tenants (2007) PDF
Ontario’s Human Rights Code, Disability and the Duty to Accommodate: A Guide for Landlords (2007) PDF
Sorry, It’s Rented: Measuring Discrimination in Toronto’s Rental Housing Market (2009) PDF
CERA receives virtually no funding for our human rights services. Please donate to help us promote housing rights in Ontario.