CERA works with Ontario tenants who are facing the threat of eviction or an eviction hearing at the Landlord and Tenant Board. Our workers can provide tenants with legal information about all stages of the eviction process, what to expect at a Landlord and Tenant Board hearing, and can connect individuals with resources and services to help them prevent an eviction and stabilize their housing in the future.
Our team engages with tenants as team members in creative problem-solving as we work to prevent homelessness and promote housing stability. Our eviction prevention services are phone and email based. We do not accept walk-in clients or provide in-person intake however exceptions can be made if accommodation is required.
CERA’s intake line is open Monday to Friday and is closed on all statutory holidays. Our hours of operation are:
Monday: 9:30 a.m. – 5:00 p.m.
Tuesday: 9:30 a.m. – 5:00 p.m.
Wednesday: 9:30 a.m. – 7:00 p.m.
Thursday: 9:30 a.m. – 7:00 p.m.
Friday: 9:30 a.m. – 5:00 p.m.
CERA’s intake and case workers are not lawyers or paralegals and we are unable to provide callers with legal advice or legal representation at the tribunals. If you need legal advice, please contact a lawyer or your local Legal Aid Ontario community legal clinic.
CERA’s intake services are funded by the City of Toronto.
Contact us: 416-944-0087 | 1-800-263-1139 | firstname.lastname@example.org
Ontario’s Residential Tenancies Act
Residential Tenancies: What You Need to Know (archived web seminar). Click here to view the seminar (Flash format), presented by Tracy Heffernan, Director of the Tenant Duty Counsel Program of the Advocacy Centre for Tenants Ontario. To view the seminar in QuickTime/MP4 format (39 MB), click here. (April 2011)
The Residential Tenancies Act and Evictions: Important Information for Tenants Facing Eviction (2010) English
Residential Tenancies Act Eviction Flow Chart (2007) PDF