Human Rights and Housing Caseworker and Project Manager / Coordinator
Application Deadline: November 27, 2018
The Centre for Equality Rights in Accommodation (CERA) is hiring a Human Rights and Housing Caseworker and Project Manager / Coordinator.
The Centre for Equality Rights in Accommodation (CERA) is a not-for-profit charitable organization dedicated to preventing evictions and ending housing discrimination across Ontario. CERA was founded in 1987 as the only organization in Canada with a primary focus on promoting human rights in housing. We use human rights tools to combat housing insecurity and homelessness across Ontario. We work with tenants, housing providers, community partners and the public to build awareness about housing rights, and to build the capacity of Ontarians to recognize and defend their human rights.
Our model for change-making involves the following interventions, which we accomplish through time-limited project funding and donor support:
- Unique Services for Tenants: Our direct service model is primarily phone-based, and serves 1,200-1,500 marginalized renters per year. Our intake services are fast and responsive, and we engage clients as team members in creative problem-solving as we work to prevent homelessness and overcome discrimination.
- Creative Public Engagement and Education: Our innovative outreach approach responds to real needs across Ontario. CERA knows that partnerships make us stronger, and we work closely with groups across the province to reach those in need of our unique services.
- Legal Initiatives that Challenge the Housing Status Quo: In addition to on-the-ground supports for individuals and communities, CERA engages in litigation to improve housing policy and set legal precedents that advance housing rights and the right to housing.
About the role:
This is a dual role, supporting CERA’s Housing Access, Stabilization, and Eviction Prevention (HASEP) Program as a caseworker, as well as CERA’s projects addressing human rights and equity in housing as a Project Manager / Project Coordinator (dependent on experience).
Human Rights and Housing Caseworker
The Human Rights and Housing Caseworker will support CERA’s HASEP program by providing direct services to clients and facilitating public education workshops. The HASEP program provides assistance to tenants facing eviction or discrimination in housing through our telephone and email-based eviction prevention and human rights intake program and provides the following services:
- Educating renters about their rights and responsibilities under the Residential Tenancies Act and the Human Rights Code.
- Providing information to renters who are facing imminent eviction from their homes.
- Assisting renters who are experiencing discrimination when attempting to access or maintain housing.
- Assisting renters who are experiencing discriminatory harassment.
- Assisting renters to make accommodation requests to their landlord under the Code through advocating with housing providers.
- Referring renters to income support services, housing help, counseling services, legal services and other supports they need.
- Delivering 50+ public education workshops across Toronto each year.
Primary Responsibilities of the Human Rights and Housing Caseworker:
- Providing legal information related to the eviction process, eviction prevention and human rights in housing over the phone and via email.
- Identifying issues and providing guided referrals to other services that can help service users.
- Providing ongoing assistance and case management services to clients facing discrimination and requiring human rights-related accommodations.
- Advocating (both orally and in writing) with housing providers or their representatives on behalf of renters.
- Keeping accurate, up-to-date case notes, including statistical data, and entering data into relevant data management systems.
- Assisting with community outreach, facilitating workshops and conducting presentations and information sessions across the GTA when necessary.
- Performing other duties as may be assigned from time to time.
Human Rights and Housing Project Manager / Coordinator
The Human Rights and Housing Project Manager / Coordinator is responsible for the overall delivery, management and implementation of projects in accordance with funding agreements and CERA operating procedures. They are responsible for establishing collaborative and effective working relationships with partner organizations to ensure that project activities are planned and implemented effectively and will represent CERA with donors, partners, and other stakeholders.
Primary Responsibilities of the Human Rights and Housing Project Manager / Coordinator:
- Managing and delivering projects in accordance with the project agreement
- Managing and administering the project budget
- Monitoring and adjusting the project timelines
- Preparing reports on financials and outcomes for the donor as needed
- Managing and directing staff assigned to the project
- Maintaining an up-to-date understanding of the policy and political landscape as it relates to the subject matter of the project
- Preparing communications and documentation about the project for funders and relevant external audiences;
- Identifying and leveraging opportunities for coordination / knowledge sharing with key stakeholders.
- Actively monitoring and implementing measures to prevent and mitigate reputational and other risks
Qualifications of the Human Rights and Housing Caseworker and Project Manager / Coordinator:
- University degree or College diploma in a related field.
- A minimum of two years of relevant work experience that includes providing assistance to or working with marginalized groups and/or providing housing and/or human rights services.
- Demonstrated ability to problem solve, facilitate resolutions and mediate conflict.
- Knowledge of barriers facing equity-seeking groups in housing, including but not limited to marginalized women, youth and persons with disabilities.
- Ability to keep accurate, up-to-date records, enter data into a data management system and manage multiple timelines.
- Strong time management and project management skills.
- Strong oral and written communication skills, with an ability to communicate directly with diverse service users, the general public, and prepare narrative and financial reports for project donors;
- Political acumen, diplomacy, discretion, good judgement, cultural sensitivity.
- Ability to work well and cooperatively in a small interdisciplinary team.
- Knowledge of the housing and social sector is required; knowledge of community resources related to housing is an asset.
- Working proficiency in languages other than English is an asset.
Hours and Compensation:
- The hiring range for this position is $36,000 – $44,000 and it is a term contract ending March 31, 2020 with the possibility of an extension.
- The position will be full-time until March 31, 2019 (35 hour per week), after which time it will continue as a part-time position at 24.5 hours per week, with flexibility as to which days of the week would be required. There is a possibility that it could continue as a full-time position after March 31, 2019.
- CERA will also consider applicants from individuals interested in the position on a part-time basis (24.5 hours / week) for the entirety of the contract.
To apply for this job:
Please submit a resume and cover letter, quoting the position title in the subject line to:
Centre for Equality Rights in Accommodation
427-192 Spadina Avenue Toronto ON M5T 2C2
CERA welcomes applications from diverse individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code. We are committed to full compliance with the Human Rights Code, the Accessibility For Ontarians With Disabilities Act, the Occupational Health and Safety Act, and all other applicable legislation. We will provide accommodation during the hiring process upon request. Information received relating to accommodation measures will be addressed confidentially.