The Centre for Equality Rights in Accommodation is a not-for-profit charity that defends housing rights and human rights by educating individuals and communities, advancing progressive and inclusive housing law and policy, and providing legal information and services to marginalized Ontarians.

Contact Us:

CERA provides legal information and assistance to Ontario renters on who face eviction and/or human rights issues in rental housing. Please note that these free services are telephone and e-mail based, and we are unable to meet in person or accept walk-ins.

Phone: 416-944-0087 | 1-800-263-1139
Email: |

Human Rights Services:

CERA assists renters who are:

  •  Facing human rights-based discrimination when attempting to access rental housing;
  •  Facing human rights-based harassment in their rental housing;
  •  Require accommodations around a human rights ground such as disability;
  •  Would like general information about the Ontario Human Rights Code or Tribunal.

Eviction Prevention Services:

When renters face the threat of eviction CERA can assists by:

  •  Providing timely information about the eviction process at the Landlord and Tenant Board;
  •  Providing legal information about all stages of the eviction process;
  •  Connecting renters with resources to help them prevent an eviction and stabilize their housing.

Service Model:

CERA works with Ontario renters who are facing eviction and human rights related barriers in rental housing. Our workers engage with renters as team members in creative problem-solving as we advocate to prevent homelessness and overcome discrimination. We offer our services over the phone and e-mail.

Hours of Operation:

Our intake line is open Monday to Friday and is closed on all statutory holidays. Our hours of operation are:

Monday: 9:30 a.m. – 5:00 p.m.

Tuesday: 9:30 a.m. – 5:00 p.m.

Wednesday: 9:30 a.m. – 7:00 p.m.

Thursday: 9:30 a.m. – 7:00 p.m.

Friday: 9:30 a.m. – 5:00 p.m.

CERA’s intake and case workers are not lawyers or paralegals and they are unable to provide callers with legal advice or legal representation at the tribunals. If you need legal advice, please contact a lawyer or your local Legal Aid Ontario community legal clinic. CERA’s intake services are funded by the City of Toronto.


CERA receives no core funding. We rely on individual project grants and the generous support of private donors to continue our work. If you are able to make a donation in any amount, you can donate securely through CanadaHelps by clicking the link below, or by contacting us. Charitable receipts will be issued. Thank you for your generosity.

Charitable Registration Number:  106897853RR0001